The workshop. Photo: Q.H

About 20 enterprises operating import and export activities in Bac Ninh, Bac Giang and Thai Nguyen managed by Bac Ninh Customs Department have participated in the survey.

At the workshop, representatives of the Customs Reform and Modernization Board shared with businesses the content that the Customs has deployed to develop the Customs-Business partnership and considered a key and regular task performed at three levels of General Department, Department and Branch.

The Customs industry always takes the people and business-centric approach, promotes creativity, strives to overcome difficulties, and facilitate import and export activities. The Customs considers the level of satisfaction of businesses as a measure of quality and work efficiency, and businesses as reliable partners to balance management and service goals, creating favorable conditions for the business community to access support measures from the Customs, thereby raising businesses' awareness of compliance with the law and enhancing their responsibility of Customs officials in performing public duties.

After 10-year implementation, the development of Customs-Business partnership (since the promulgation of the first Decision on guiding the development of Customs-Business partnership and related parties under Decision 1005/QD-TCHQ dated March 31, 2014, now replaced by Decision 2736/QD-TCHQ dated September 19, 2018), the development of Customs-Business partnership has been implemented effectively, brought positive results and received attention and supported within the Customs and been highly appreciated by the business community and relevant parties.

The workshop opens an opportunity for the Customs and the business community to look back on the 10-year implementation to record achievement and review existing limitations in developing the Customs-Business partnership.

Businesses scan QR Codes to conduct a satisfaction survey with Customs’ public service performance. Photo: Q.H

At the workshop, the working group recorded 17 comments from participating businesses.

Most businesses appreciate the support and information exchange activities by the General Department of Vietnam Customs, Bac Ninh Customs Department and customs branches.

Bac Ninh Customs Department creates dialogue and interaction channels between the Customs and businesses to help them easily access information from the Customs.

Many businesses hope that the Customs will organize consultation sessions related to commodity policies...

After being guided by the working group, businesses scanned the QR Code to conduct a satisfaction survey with the support activities of the Bac Ninh Customs Department in developing the Customs-Business partnership.

After finishing the survey at Bac Ninh Customs Department, working groups of the General Department of Vietnam Customs will conduct surveys at Customs Departments of Hanoi, Hai Phong, Lang Son, Quang Ninh, Binh Duong, Ho Chi Minh City.

The General Department of Vietnam Customs implements surveys and actual assessment aims to to serve the Conference summarizing 10-year development of Customs-Business partnership and related parties, which is expected to take place in early September 2024.