Hanoi has officially issued an Action Plan to implement the "Smart Hanoi City" project, aiming to build a "Cultured – Civilized – Modern – Happy" capital.

The initiative envisions Hanoi becoming a leading smart urban center in the Asia-Pacific region, serving as a uniquely Vietnamese model that preserves the distinct identity of Thang Long – Hanoi.

By 2030, the city strives to meet the sustainable smart city criteria established by the Ministry of Construction and break into the Top 50 of prestigious global smart city rankings.

Under the plan, urban governance will be powered by data, digital platforms, and 24/7 public services, creating a unified data foundation for the entire Capital Region. This includes a centralized management model driven by the City’s Intelligent Operations Center (IOC), which will connect with ward-level units and specialized platforms. Artificial intelligence will also be gradually deployed to analyze, forecast, and support decision-making in critical sectors.

Hanoi's urban planning will shift toward a multi-polar, multi-center model that emphasizes innovation and climate resilience. New infrastructure, urban zones, and industrial parks are to be "smart from the start," allowing for remote monitoring and centralized management throughout their lifecycle.

Specifically, the city targets 100% 3D digitization of detailed planning integrated with GIS, while 95% of main roads will be equipped with AI cameras and traffic sensors. Furthermore, 70-80% of technical infrastructure will be monitored remotely, and 100% of environmental monitoring points will be digitized to provide smart alerts for flooding and natural disasters.

To enhance the experience for residents and businesses, Hanoi aims to provide personalized, proactive services that minimize administrative procedures.

The plan mandates that 100% of public services be delivered through full-process online systems, including online platforms for reporting field-level issues. This digital ecosystem will be supported by an integrated urban data warehouse encompassing all departments, with the goal of collecting 70% of operational data in real-time to ensure efficient city management.