Currently, 197 customs administrative procedures are provided online at Level 4 - the highest of online public service delivery in Vietnam. According to the General Department of Vietnam Customs, by the end of June, the sector provided 203 out of 237 online public services at Level 3 and Level 4 (equivalent to 85.6% of total customs administrative procedures).

Specifically, 197 administrative procedures are provided online at Level 4 (83%). From January 1 to June 15, up to 6,903,151 records of Level 3 and Level 4 were filed online, of which the HQ36a Online Public Service System served 67,092 records.

Following the Prime Minister's direction on the list of integrated online public services, provided on the National Public Service Portal in 2021, the General Department of Customs conducted a survey on professional processes and technical preparations for the implementation of online public service declaration for 22 new and updated administrative procedures in the National Database. At the same time, the department prepared for the integration of 26 online public services into the National Public Service Portal in 2021.