However, up to now, he checked the status of the application and it still shows "Processing" and he does not know how to contact the responsible department to get answers to questions about this situation. The fact that the driver's license is about to expire may cause difficulties for him to travel and carry out administrative procedures. Mr. P.V. requested that the competent authority take measures to support in speeding up the process of processing the application for a driver's license renewal on public services, creating favorable conditions for the people.

Regarding this issue, the Ministry of Public Security responded as follows:

Based on the information provided by Mr. N.T.P.V., the Traffic Police Department - Ministry of Public Security looked up the driver's license information system software and found that his Class C1 driver's license was issued on April 6, 2025, and expired on April 6, 2035

With the above search results, your driver's license has been issued in the correct order and time as prescribed. Please perform the "add driver's license" operation on your VNeID electronic identification account to receive an electronic driver's license.