The national flag carrier Vietnam Airlines has been certified with a 4-star airline rating by prestigious international air transport rating organisation Skytrax for the fourth consecutive year.

Vietnam Airlines has been certified with a 4-star airline by Skytrax
for the fourth consecutive year (Source: Saigon Giai phong)

The UK-based organisation presented the certificate to Vietnam Airlines on June 18 within the framework of the Paris Air Show 2019, one of the world’s largest aviation exhibitions.

Skytrax continued honouring Vietnam Airlines in recognition of its efforts to improve the quality of services to meet the increasing requirements of passengers and markets.

This year, Skytrax rated Vietnam Airlines based on 1,840 ground and air service criteria, up 214 criteria compared to 2018. On a scale of 1-5 stars, Vietnam Airlines met 85 percent of the 4- and 5-star criteria.

The airline’s 4.5-5 star criteria increased by 16 percent against 2016 when it received the 4-star certificate for the first time.

With this outcome, Vietnam Airlines continued affirming its products and services on par with those of leading international airlines such as Air France, British Airways, Emirates, and Korean Air.

Since 2015, Vietnam Airlines has expanded its wide-body fleet of 14 super aircraft Airbus A350-900 XWB and 11 Boeing 787-9 Dreamliner.

This year, it plans to receive first Boeing 787-10 aircraft and upgrade the narrow-body fleet of 20 Airbus A321neo to bring new experiences to passengers.

Regarding the ground services, the airline pioneers in implementing telephone check-in and expanding the scope of in-town check-in, kiosk check-in, online check-in procedures.

The totally new service “Meet and Greet” will provide practical assistance for passengers who need special instructions and priority to use ground services at airports.

The wireless-streaming entertainment programmes will be continuously updated to bring enjoyable experiences for passengers, especially during long-haul flights.

Passenger will have more food choices on both domestic and international air routes. 

The years 2018 and 2019 also marked the efforts of Vietnam Airlines in coordinating with businesses and localities to promote Vietnamese products to tourists at home and abroad.

The comprehensive investment from the service system and flight team to the highly specialised human resources is considered an important foundation for Vietnam Airlines to win the 5-star rating after 2020, becoming one of the most popular airlines in the Asia-Pacific region.