Conquering the Indian market, Vietjet wins “Excellence in Aviation Services & Customer Experience” Award. (Photo: Vietjet)

The award recognizes industry-leading businesses with outstanding business performance, marked achievements in service development and innovation, and a positive impact on their sector and community. Vietjet is the only foreign airline to be honoured this year, alongside many leading Indian brands, in the event organized by the Times of India Group.

Since launching its first direct flight to India in 2019, Vietjet has continuously expanded its operations, serving more than 1.8 million passengers in the market. The airline now operates 10 direct routes linking Hanoi, Ho Chi Minh City, and Da Nang with India’s major cities including New Delhi, Mumbai, Ahmedabad, Kochi, Hyderabad, and Bengaluru, offering 88 flights per week.

AT the ET Leadership Excellence Awards North 2025. (Photo: Vietjet)

Vietjet wins over Indian travelers with 4 flexible fare classes, major promotional campaigns, and tailored inflight experiences, including vegetarian and Halal meal options, onboard yoga sessions, and celebrations of Indian festivals such as Diwali and Holi. The airline has also accelerated its digital transformation with multi-platform booking (website, app, OTA), PayU e-wallet payment, the SkyJoy membership program, and AI Amy assistant to optimize customer experience. Beyond aviation services, Vietjet actively fosters startup and innovation communities through initiatives like the Startup Flight, promotes cultural exchanges, and remains committed to green operations – including the use of sustainable aviation fuel (SAF) to protect the environment and meet the growing travel demand of passengers.

Vietjet continues to expand its international flight network, strengthening connectivity between Vietnam, India, and the world, thereby opening more opportunities for travel and tourism. With a vision to become a leading international aviation group, Vietjet brings flying opportunities to everyone while creating meaningful values for communities in Vietnam’s new era of development and contributing to India’s prosperity.