This year’s event gathered global leaders and experts from the aviation, tourism, and hospitality sectors to celebrate excellence in travel. Widely regarded as one of the world’s most respected honours in the industry, the World Travel Awards recognize outstanding achievements through votes cast by industry professionals and travellers worldwide.

Mr. Graham E. Cooke, Founder of World Travel Awards, said: “Vietjet continues to set the benchmark for customer service in the aviation sector and I am delighted that both the travel trade and the public have acknowledged this excellence by voting it ‘Asia's Leading Airline – Customer Experience 2025’. The commitment of the entire team at Vietjet serves as an inspiration to us all.”

Mr. Nguyen Thanh Son, Managing Director of Vietjet, said: “We are truly honored to be recognized by the World Travel Awards for the third consecutive year. This accolade is a heartfelt tribute to the hundreds of millions of passengers and the entire Vietjet team who have trusted, supported, and worked tirelessly to deliver exceptional flying experiences. Vietjet will keep expanding its global network to offer modern, comfortable, and inspiring journeys.”

Continuously innovating, Vietjet regularly introduces modern products and amenities such as Business class, the SkyJoy membership program, in-flight shopping services, and digital solutions like multi-channel booking and payment, and AI assistant Amy. The airline also offers programs rich in local cultural identity during special occasions like Chuseok (Korea), Holi, Diwali (India), or the Mid-Autumn Festival in Northeast Asia, etc.

The airline is also aggressively expanding its international flight network, offering more travel opportunities with numerous attractive promotions throughout the year for tourists to prominent destinations in Vietnam, Australia, India, Japan, Korea, China, Indonesia, Thailand, and more.

Previously, Vietjet has also been honoured by prestigious international organizations such as Skytrax, Airline Ratings, World Business Outlook, and received awards for aviation services in major markets like Korea and India. Vietjet operates 130 modern aircraft, serving 170 domestic and international routes, having transported over 250 million passengers, and continues to offer safe, cost-effective, and emotionally rich journeys to passengers worldwide.