Quang Ninh Customs on May 5, 2021 piloted the "Customer Satisfaction Assessment Survey System” for civil servants under Quang Ninh Customs Department in the implementation of customs procedures".

Thai Son Technology Development Co., Ltd guides the running of the system.

Given by the “Customer Satisfaction Assessment Survey System” for civil servants under Quang Ninh Customs Department in the implementation of customs procedures, the unit will inform enterprises about policies and regulations as well as listen to their assessment for service of civil cadres, Deputy Director of Quang Ninh Customs Department Trinh Van Nhuan said

The system is launched to improve the quality of Customs-Business partnership, contribute to boosting the reform of administrative procedures, preventing troublesome acts of harassment, and improve the service quality of customs officers in duty performance.

On May 15, Quang Ninh Customs Department will officially run the system.

Previously, on May 4, 2021, Thai Son Technology Development Company Limited instructed the information and technology team to test the system.

The system helps assess the satisfaction level with the service quality of customs officers, teams, working groups, and customs branches according to five levels: very satisfied; satisfied; normal; unsatisfied; very unsatisfied.

After completing the customs procedures for each shipment, enterprises conduct a satisfaction assessment on the customs declaration software (ECUSVNACCS).

The results will be sent to the Customer Satisfaction Assessment Survey System at Quang Ninh Customs Department to receive comments and recommendations of the business community.

At the same time, Quang Ninh Customs will inspect, verify and strictly handle all acts of trouble, harassment, negativity, delays and violations (if any) in the duty performance customs officers and those whose are assessed “unsatisfied" or "very unsatisfied" and send feedback on handling results to enterprises.