Franchise hotel chain goes multilingual, with Vietnamese and other languages on app and web.

Photo: Hung Cao (VET) 

OYO Hotels & Homes, the world’s third-largest and fastest-growing chain of hotels, homes, and living and workspaces, recently announced multilingual support for its customer app on Android and iOS and mobile web platforms, in Vietnamese, Hindi, English, Bahasa, and Arabic.

With a consumer-first approach backed by innovative technology, through its newly-launched multilingual support on the customer app and mobile web platforms, OYO aims to offer a hassle-free and customized booking experience to millions of users across the world.

With Vietnamese language support, OYO aims to extend support to more users in Vietnam and reach out to its growing number of internet users. The Change Language Functionality will enable users to simply switch from English to Vietnamese and enjoy a customized yet quality booking experience.

“At OYO, the customer experience is a priority,” said Mr. Anil Goel, Group Chief Technology & Product Officer at OYO Hotels & Homes. “Being a tech-driven hospitality business, we leverage the right technology and talent to deliver predictable, affordable, good quality stay experiences for everyday travelers and city dwellers.”

“With this multilingual support, we aim to make user interactions hassle-free and convenient, further adding to the overall customer experience across the world. We believe that Vietnamese language support will make us more accessible to customers in Vietnam.”

OYO Hotels and Homes last month announced the appointment of Dr. Mandar Vaidya as CEO for Southeast Asia and the Middle East.

The customer app currently enjoys a rating of above 4.4 on average and has been downloaded over 25 million times across Android and iOS. The OYO iOS app is rated among the top 3 in the travel category. OYO plans to roll out additional international language support in the coming months in a phased manner.

Opening its doors in 2013, OYO Hotels & Homes is India and South Asia’s largest and the world’s third-largest chain of hotels, homes, and managed living and workspaces. The portfolio combines fully operated real estate comprising more than 23,000 hotels and 125,000 vacation homes.