On November 12, the Hanoi Customs Department held a Business Dialogue Conference themed “Hanoi Customs: Connecting, Sharing, and Supporting Businesses in 2024.” Nearly 150 import-export enterprises under Hanoi Customs management area attended the event.

Deputy Director of Hanoi Customs, Hoang Quoc Quang, informed the business community that Hanoi Customs oversees customs management across five provinces and cities—Hanoi, Vinh Phuc, Phu Tho, Yen Bai, and Hoa Binh—through 12 sub-departments linked to 55 warehouses, centralized inspection sites, and four inland container depots (ICDs), including the My Dinh and Long Bien ICDs, which clear all types of goods like border customs offices.

“With a commitment to maintaining and strengthening a reliable partnership by effectively connecting through multiple information channels and establishing regular communication under a three-party mechanism—customs, export-import service providers, and import-export businesses—Hanoi Customs is dedicated to expanding its partnership model, enhancing communication channels, and implementing solutions that will benefit import-export businesses,” emphasized Deputy Director Hoang Quoc Quang.

Hanoi Customs continues to streamline administrative procedures, modernize customs processes, and create optimal conditions for customs formalities, supporting the production and business operations of the import-export community.

During the conference, representatives from the Customs Control and Supervision Division of Hanoi Customs presented solutions to build and strengthen the customs-business partnership. They also highlighted legal updates that businesses should note when completing customs procedures.

At the event, Hanoi Customs Department awarded many outstanding enterprises that accompanied and cooperated with Hanoi Customs to develop in 2024.

Looking ahead, Hanoi Customs Department aims to strengthen the customs-business partnership and further facilitate trade activities. The department plans to deploy customs officers strategically to monitor and supervise goods at warehouses and inspection sites, enabling businesses to expedite clearance and release of goods efficiently.

The department also committed to promptly addressing issues within its authority and actively supporting businesses in resolving challenges that require escalation.

Additionally, Hanoi Customs will enhance cooperation on legislative matters, including drafting revisions to the Customs Law, amendments to Decree 08/2015/ND-CP, e-commerce regulations, and related circulars. The department will also collaborate to address system issues, such as building and testing backup systems and handling related incidents.

The conference served as a platform for dialogue, addressing questions and concerns businesses face in customs policies, procedures, warehousing, and inspection processes. Most business representatives praised the supportive measures implemented by the Customs authority.