Global Finance’s World’s Best Digital Bank Awards are based on submissions from banks that wish to be considered.

The judging panel is composed of representatives from Infosys, a global leader in consulting, technology, and outsourcing solutions.

The winners were selected based on their strategy for attracting and servicing online customers, their success in encouraging clients to use digital offerings, the growth of their online customer base, the breadth of products offered, the evidence of tangible benefits gained from their digital initiatives, and their website design and functionality.

The sub-category winners were selected based on the relative strength of their products and services.

In the sub-category of Best Corporate or Institutional Digital Banks, Citi Vietnam won the award for Best Online Cash Management Services, Best Mobile Banking Adaptive Site, Best Social Media Marketing and Services, Best Innovation and Transformation, and Best Open Banking APIs.

Ramachandran A.S., Citi Vietnam’s country officer said, “The awards are a recognition of our digital first strategy that has helped clients build operational efficiency and resilience using our digital solutions, such as those for client onboarding, instant payments, and cross-border transfers and trade. Our digital capabilities are a key distinguishing factor that enables us to be the pre-eminent bank for clients with cross-border needs.”

In Vietnam, Citi has introduced CitiDirect BE Digital Onboarding for corporate clients, which has resulted in the majority of new accounts being opened digitally.

It also introduced the CitiDirect BE Document Centre, a new service that digitalises supporting documents and streamlines the processes required to make cross-border payments for institutional clients.

With these digital capabilities, including electronic customs declaration processing and eTax payments, Citi now provides an expanded suite of digital services to its corporate clients in Vietnam.