Vietnam is entering a defining era of digital transformation, with healthcare at the forefront, and this award celebrates FPT Long Chau’s relentless pursuit of digital innovation to enhance healthcare accessibility, safety, and convenience.

FPT Long Chau Pharmacy and Vaccination Centre wins 'Digital Innovation of the Year' at the Healthcare Asia Pharma Awards. Photo: FPT Long Chau

Through its commitment to tech-driven transformation, the company is contributing to Vietnam’s national agenda of building a modern, equitable, and people-centric healthcare system.

Recognising healthcare digitalisation as a national imperative, the Politburo’s Resolution No.57-NQ/TW outlines a vision for a digital-first healthcare infrastructure- one that delivers high-quality, cost-effective, and universally accessible services.

FPT Long Chau has invested substantially in cutting-edge technologies, notably AI and 'big data'. These tools have enabled the company to refine its services while maintaining the highest standards of data security- an essential factor in healthcare.

The FPT Long Chau mobile app has emerged as one of Vietnam’s most widely adopted digital health platforms, with over 5.5 million downloads and 2.9 million orders processed in 2024. Features such as smart prescription scanning and medication reminders-with 98 per cent accuracy-have helped improve treatment adherence and patient outcomes.

Its digital vaccination record, with over 150,000 users and those with family-linked accounts amounting to 65 per cent, has boosted immunisation compliance by 20 per cent while reducing errors by 98 per cent.

A key highlight in 2024 was FPT Long Chau’s partnership with the RAR Centre under the Ministry of Public Security to enable electronic identity verification via VNeID.

Since the start of the year, Vietnamese citizens have been able to purchase medications online securely through VNeID, ensuring greater transparency and privacy in pharmaceutical transactions.

This integration is not limited to log in authentication- it is now a core element of the National Digital Health Record, empowering individuals to store, track, and manage their personal health data with speed and precision.

Nguyen Do Quyen, deputy CEO of FPT Retail and COO of FPT Long Chau.Photo: FPT Long Chau

At the award ceremony, Nguyen Do Quyen, deputy CEO of FPT Retail and COO of FPT Long Chau said that the award is not only a recognition of the company’s relentless efforts in pursuing innovation but also a powerful motivation for FPT Long Chau to continue its work in creating a healthier Vietnam.

"We firmly believe that by remaining steadfast in our commitment to advanced technology investment and pairing it with the dedication of our healthcare professionals, we will continue to deliver meaningful and practical healthcare solutions. Our goal is to ensure that the Vietnamese people have access to high-quality, transparent, and convenient medical services at reasonable costs," said Quyen.

Quyen spoke of how profoundly inspirational this recognition from one of Asia’s most prestigious industry awards was as it reinforced the belief in the importance of innovation and energised workers in all areas of healthcare to go further, be braver, and constantly push boundaries.

"We are committed to the nation’s broader vision: building a modern, equitable, and efficient healthcare system in line with the directives set forth by the Party general secretary in Resolution No.57. This marks the beginning of a digital era poised for significant breakthroughs in Vietnam," she said.

As a member of tech giant FPT Corporation, FPT Long Chau operates a national network of over 2,000 pharmacies and vaccination centres, committed to making authentic, high-quality products and professional healthcare services accessible to all.

The Healthcare Asia Pharma Awards is organised by Healthcare Asia, a top industry publication dedicated to healthcare investors, policymakers, and executives across the continent.

The awards recognise significant contributions in innovation, service excellence, and technological advancement in the pharmaceutical sector. Each year, top-performing organisations are evaluated leveraging rigorous criteria including creativity, real-world impact, and scalability within healthcare systems.