In this process, artificial intelligence has been applied to analyse images from scanning machines to identify goods, helping to reduce the rate of manual inspections. Data analytics algorithms have also been used to classify declarations and issue alerts on signs of fraud, while research has been conducted into applying shared data systems for transport documents and electronic certificates of origin (C/O) with shipping lines, banks and customs authorities of other countries. These measures help enhance security, prevent document forgery and ensure the smooth circulation of goods across national borders.

According to Tran Duc Hung, Deputy Director General of the Customs Department, the agency has proactively developed a customs management system for import and export goods traded via e-commerce and has put it into operation to receive, process and collect taxes on low-value declarations sent through express delivery and postal services since July 9, 2025. The software not only ensures accurate and sufficient tax collection for low-value goods, with a volume of 450,000–600,000 declarations per day, but also facilitates convenience for taxpayers.

According to Tran Duc Hung, Deputy Director General of the Customs Department, the agency has proactively developed a customs management system for import and export goods traded via e-commerce and has put it into operation to receive, process and collect taxes on low-value declarations sent through express delivery and postal services since July 9, 2025. The software not only ensures accurate and sufficient tax collection for low-value goods, with a volume of 450,000–600,000 declarations per day, but also facilitates convenience for taxpayers.

The Customs Department has also completed software for declaring procedures for vehicles entering and exiting the country. Hung said that customs declarants can submit declarations remotely via mobile applications or computers.

The software offers many advantages in terms of reception time, processing, inspection, supervision and monitoring of vehicles making multiple crossings each month; tracking the history of procedures carried out by vehicles and information changes updated at each declaration; integrating options for online fee payments, counting fee collection instances, issuing risk and overdue warnings for vehicles; and integrating a function for advance cargo manifest declarations, helping officials and businesses avoid having to operate and declare on multiple systems.

On December 5, 2025, the software was piloted at Kim Thanh No II Land Border Gate in Lao Cai Province. Feedback from customs authorities and import-export enterprises showed that it has basically addressed shortcomings and difficulties associated with the previous software, eliminated the need for paper declarations, reduced declaration time for businesses, lowered manpower requirements for vehicle management by customs authorities, and cut logistics costs for enterprises by 10–15%. This has provided a direct boost to improving logistics efficiency indicators and overall competitiveness.

In the long term, this software will form a component of the National Single Window Portal and integrate administrative procedures related to vehicles and import-export goods transported by road under the management of the ministries of Finance, National Defence, Health, Agriculture and Environment. Such integration will help reduce duplicated information requirements in administrative procedures across ministries and sectors.

Therefore, it is necessary to review and redefine the information needed to serve the processing of professional requirements by specialised management agencies at border gates, moving towards simplified and unified information criteria. Organisations and individuals would provide information only once, fee and charge collection would be fully automated, and management agencies would share necessary information to perform their respective functions and duties.

At present, the Customs Department is also developing customs declaration software for luggage exceeding duty-free allowance thresholds, based on modern technological applications, to ensure legal compliance while facilitating convenience for passengers.

Dao Duy Tam, Head of the Supervision and Management Division of the Customs Department, said that in the coming period, the Department will continue to coordinate in submitting to the Government an important decree on customs management for export and import goods traded via e-commerce; deploy the information technology system for digital customs in 2026; and study proposals to reduce and simplify internal administrative procedures and regulations related to business activities, with the aim of optimising administrative process handling through the strong application of information technology.