Illustrative image. (Source: Internet)

According to Tractica, AI is poised to generate nearly 11 billion USD annually for telecommunications companies in 2025 and is forecast to grow further as the AI application space continues to expand.

Arthur D. Little’s survey of representatives of 80 network operators worldwide, two-thirds of which have deployed AI in their operations, found that 71% cited improving customer experience as one of the main benefits of implementing it.

They have also optimised network operations, ranking second with 63% of respondents and improved labour efficiency (39%), and decision-making (31%).

Speaking at a recent workshop on digital transformation in Vietnam, Deputy Director of the Authority of Telecommunications under the Ministry of Information and Communications Nguyen Phong Nha said that the impact on Vietnamese telecommunications businesses mirrors that around the world.

AI will impact all business activities from network operations, marketing, and sales to business administration and measuring customer experience. In this context, Vietnamese telecommunications enterprises have been stepping up investment in data centre infrastructure.

According to statistics, Vietnamese enterprises currently have 44 data centres, with a total designed capacity of 181 MW, of which, 31 centres have provided services, with a total capacity of 81 MW.

“Data-related services will be a great opportunity for telecommunications enterprises in the near future,” Nha emphasised.

Nguyen Tuan Huy, head of Digital Transformation at MobiFone, said that digital transformation is the process of establishing a new, advanced, and modern production method.

AI, Internet of Things (IoT), Big Data, and cloud computing are becoming important production tools in many industries and fields."Data is like new gasoline, AI is like a new car, and people are the new drivers, entering a new era of development," Tuan said.

Applications in other industries

According to the country general manager of AWS Vietnam Eric Yeo, not only telecommunications companies, but many companies in other industries are cooperating with units like AWS to train on 5G, AI, data science, and cloud computing, among others, to improve the capacity of human resources.

For example, Techcombank has partnered with AWS Vietnam to deploy Large Language Models to 250 employees.

Similarly, at VPBank, its Board of Directors and the Executive Board have learned new technologies, such as GenAI, in a top-down approach.

VIB Bank has recently used the AWS Skill Builder programme to train all employees, ensuring they are ready for the digital economy and equipped with cloud computing skills. Meanwhile, TymeX, a Fintech company in Vietnam serving the ASEAN market, has used Amazon Q Developer to help application developers increase productivity by up to 40% and improve testing efficiency by up to 90%.

To perfect the legal framework for digital transformation, Alejandro Osorio, Managing Director of Grab Vietnam, suggested that first of all, there should be a testing mechanism (sandbox) to welcome new potential technologies.

In addition, it is necessary to regularly review and re-evaluate existing policies to ensure that laws and regulations are in line with reality.

Stakeholders can work together to find appropriate solutions in this context.